"'Call Center Confidential' is an engaging way to learn how some of thebest executives, consultants and contact center workers in the industryachieve excellence," said Tony Hayward, CEO of AIM Technology. "Contactcenters play such a vital role in the relationship between an organizationand its customers. We can learn a great deal from our colleagues just byasking the right questions."

The pilot episode of "Call Center Confidential," available now, features aninterview with the vice president of customer experience management for amajor insurance company's award-winning contact center. Listeners can hearfirst-hand how the organization delivers great service by focusing on itspeople. Future guests include industry consultants, call center managersand business performance analysts.

"Call Center Confidential," produced by Greene Creative Services, is freeto anyone. Visitors to the AIM Technology website can sign up for an RSSfeed to be notified when new episodes become available.

About AIM Technology

AIM Technology provides performance management software solutions forcontact centers. Embracing a continuous cycle of motivating, measuring andmanaging employees, AIM solutions enable users to improve customer service,lower staff attrition, increase employee job satisfaction and contribute totheir organization's sustained growth. AIM Technology is headquartered inSan Francisco and London with offices in Denver. For more informationplease visit www.aimtechnology.com.

All product and company names herein may be trademarks of their registeredowners.

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