DAYTON, OH -- (MARKET WIRE) -- 04/10/08 -- Wire One Communications, an industry leader inproviding video conferencing services, announces the release of One Call, anew Unified Help Desk Services program. One Call is a unique set of video,audio, and web conferencing services which provide customers with a singlepoint of contact and a highly-skilled technical staff for managing allconferencing issues, support needs, and vendor relationships.One Call is designed to provide a "white-glove" response to customers, andmaximize the cost effectiveness of program management. In addition, withOne Call, customer response is easy and reliable, and provides theadvantage of one connection to an expert staff available 24x7x365.
"One Call expands upon Wire One's mission to provide the highest level ofsupport services for simplifying the use of video, audio, and webconferencing for our customers," explains Bob Seidel, Vice President ofMarketing for Wire One. "One Call optimizes our service approach specificto a customer's needs, and provides a cost-effective, flexible solution formanaging conferencing systems, associated logistics, and vendorrelationships."
Wire One, with over 20 years of industry experience, is a reseller of topindustry conferencing equipment and is known for providing the highestlevel of "white-glove" services in the industry. The company alsospecializes in delivering a full suite of easy to use, reliable, and costeffective web-hosted services that simplify the use of video and otherconferencing communication platforms.
Wire One's industry-recognized conferencing services includeproducer-assisted and automated call launching and on-demand solutions,dedicated network options, facility design and readiness, expertinstallation, Remote Equipment Monitoring (REM), and 24x7x365 Help Desksupport. Wire One delivers unparalleled maintenance and support servicesenabling customers to enjoy a maximum benefit from their investment inconferencing technology.
About Wire One Communications, Inc.
Wire One Communications, with over 20 years of conferencing supportexpertise, is the recognized leader in providing easy to use, reliable, andcost effective video communication solutions to customers. The companyservices over 10,000 customers and 25,000 endpoints globally, and managesover 40,000 conferences a year. Whether the need is for video, audio orweb conferencing, streaming or a strategic mix of all media, Wire One isdefining the new face of communication, and allowing customers to connect,collaborate, and innovate.
Wire One Communications, Inc.www.wireone.com+1 888.947.3663 • +44 (0) 870 001 7726Dayton, Denver & London
Wire One is a trademark of Wire One Communications, Inc.
Press Contact:
Rose Evans
Director of Marketing Communications
Wire One Communications
937.259.5841
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