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Public Companies : Telecommunications


TeleTech Expands Agreement With Nationwide Wireless Provider

Apr 8, 2008 - 8:36:01 AM

News Source MARKET WIRE

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ENGLEWOOD, CO -- (MARKET WIRE) -- 04/08/08 -- TeleTechHoldings, Inc. (NASDAQ: TTEC), one of the largest and mostgeographically diverse global providers of business process outsourcing (BPO)solutions, today announced that it has expanded its multiyear agreementwith a national provider of wireless voice, messaging, and data services.

In addition to current work supported from a U.S.-based location, TeleTechwill begin serving the client from state-of-the-art delivery centers inCanada, the Philippines, and South Africa. The company's scalable,innovative global delivery model continues to be a key differentiator forthe client, as is TeleTech's ability to deploy new services quickly.TeleTech plans to launch more than 2,000 new workstations throughout 2008for this expanded relationship.

"We are pleased to see a valued wireless client continue to expand with usinto new geographies," said Kenneth Tuchman, chairman and chief executiveofficer of TeleTech. "Our globalsourcing model enables clients to use outsourcing strategically to fuelproduct growth and benefit from economic flexibility, allowing them toextend their brand and diversify in markets all over the world."

TeleTech, a leader in serving the communications services industry, bringstogether advanced technologies and human capital to deliver superior returnon investment to clients through high-value, innovative solutions. TeleTechassists clients with agility and growth by transforming theirinfrastructure and business processes to optimize existing assets, lowercosts, and provide new revenue streams.

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse globalproviders of business process outsourcing solutions. We have a 26-yearhistory of designing, implementing, and managing critical businessprocesses for Global 1000 companies to help them improve their customers'experience, expand their strategic capabilities, and increase theiroperating efficiencies. By delivering a high-quality customer experiencethrough the effective integration of customer-facing front-office processeswith internal back-office processes, we enable our clients to better serve,grow, and retain their customer base. We use Six Sigma-based qualitymethods continually to design, implement, and enhance the businessprocesses we deliver to our clients and we also apply this methodology toour own internal operations. We have developed deep domain expertise andsupport approximately 300 business process outsourcing programs servingmore than 100 global clients in the automotive, communications and media,financial services, government, healthcare, retail, technology and traveland leisure industries. Our integrated global solutions are provided by59,000 employees utilizing 38,400 workstations across 88 delivery centersin 18 countries.

FORWARD-LOOKING STATEMENTS

This press release may contain certain forward-looking statements withinthe meaning of the Private Securities Litigation Reform Act of 1995, whichcan be identified by words such as "may," "will," "expect," "anticipate" orcomparable words. These forward-looking statements involve known andunknown risks, uncertainties and other factors that may cause our actualresults, performance, or achievements to be materially different from anyfuture results, performance, or achievements expressed or implied by theforward-looking statements. All statements not based on historical fact areforward-looking statements that involve substantial risks anduncertainties. Important factors that could cause our actual results todiffer materially from those expressed or implied by such forward-lookingstatements, include but are not limited to the following: all reportedresults are presented without taking into account any adjustments that maybe required in connection with the ongoing review of TeleTech's accountingfor equity-based compensation plans and should be considered preliminaryuntil TeleTech files its Form 10-K for the fiscal year ended December 31,2007; the effect of TeleTech's failure to timely file all of its requiredreports under the Securities and Exchange Act of 1934, including thepotential of a default under its credit facility; our ability to meet therequirements of the NASDAQ Stock Market for continued listing of ourshares; any future decisions by the NASDAQ Stock Market regarding continuedlisting of TeleTech's common shares; potential claims and proceedingsrelating to such matters, including shareholder litigation and action bythe SEC and/or other governmental agencies; negative tax or otherimplications for TeleTech resulting from any accounting adjustments orother factors; our belief that we are continuing to see strong demand forour services; the ability to close and ramp new business opportunities thatare currently being pursued or that are in the final stages with existingand/or potential clients in order to achieve our Business Outlook;estimated revenue from new, renewed, and expanded client business asvolumes may not materialize as forecasted or be sufficient to achieve ourBusiness Outlook; the possibility of lower revenue or price pressure fromour clients experiencing a business downturn or merger in their business;greater than anticipated competition in the BPO and customer managementmarkets, causing adverse pricing and more stringent contractual terms;risks associated with losing or not renewing client relationships,particularly large client agreements, or early termination of a clientagreement; the risk of losing clients due to consolidation in theindustries we serve; consumers' concerns or adverse publicity regarding ourclients' products; our ability to execute our growth plans, including salesof new services; our ability to achieve our year-end 2008 and 2009financial goals, including those set forth in our Business Outlook; risksassociated with attracting and retaining cost-effective labor at ourdelivery centers; the possibility of additional asset impairments andrestructuring charges; risks associated with changes in foreign currencyexchange rates; our ability to find cost effective delivery locations,obtain favorable lease terms, and build or retrofit facilities in a timelyand economic manner; risks associated with business interruption due toweather, pandemic or terrorist-related events; economic or politicalchanges affecting the countries in which we operate; achieving continuedprofit improvement in our International BPO operations; changes inaccounting policies and practices promulgated by standard setting bodies;and new legislation or government regulation that impacts the BPO andcustomer management industry.

Investor Contacts:
Karen Breen
Investor Relations
303-397-8592

Media Contacts:
KC Higgins
Media Relations
303-434-8163



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